Job Details

Job Location
Dubai, United Arab Emirates
Company Industry
Financial Services
Company Type
Unspecified
Job Role
Finance and Investment
Employment Type
Full Time Employee
Monthly Salary range               
Unspecified
Number of Vacancies
1

Preferred Candidate

Years of Experience
                   Min: 1

Job Description

Role:
A Collections Specialist is responsible for managing and collecting payments from customers who have outstanding balances with a company. This typically involves tracking payments, keeping accurate records, and identifying accounts that are at risk of not being paid on time. Strong customer service and relationship management skills are important for a Collections Specialist, as they will need to communicate clearly with customers, negotiate payment terms, and resolve any issues that may arise. Additionally, problem-solving ability is also an important to be effective in this role.A Collections Specialist is responsible for managing and collecting payments from customers who have outstanding balances with a company. This typically involves tracking payments, keeping accurate records, and identifying accounts that are at risk of not being paid on time. Strong customer service and relationship management skills are important for a Collections Specialist, as they will need to communicate clearly with customers, negotiate payment terms, and resolve any issues that may arise. Additionally, problem-solving ability is also an important to be effective in this role.

Responsibilities:

As a Collections Specialist, some of your main responsibilities may include:

  • Using your negotiation and communication skills to assist customers in making timely payments
  • Focusing on achieving business targets by being metrics-driven
  • Handling multiple tasks to support our customer-base
  • Completing required reporting to ensure all payments are tracked
  • Collaborating with other team members to resolve customer problems and improve internal operations
  • Monitoring customer accounts and pro-actively managing relationships to ensure payments and problem resolutions
  • Keeping account statuses and records up-to-date, and providing reporting to the business.

It's important to maintain a good balance of customer-centric approach while also achieving the business goals to minimize the risk of non-payment. Overall, the role requires an attention to detail, the ability to prioritize and manage time effectively and should be able to work with cross-functional teams, to ensure that payments are collected efficiently and that customer relationships are maintained positively.

Skills:

You should apply if:

Based on the description provided, it sounds like the ideal candidate for this collections specialist role would have the following qualifications:

  • Strong problem-solving skills, with previous experience in a collections or customer service role.
  • Proven ability to achieve targets and focus on identifying solutions.
  • Excellent communication skills, both verbal and written.
  • Strong negotiation skills, and ability to diagnose problems with customers to reach common ground.
  • A Bachelor's degree and 2+ years of relevant experience.
  • The ability to communicate clearly in English.

Having a Bachelor's degree and 2+ years of experience in collections or customer service is an indication that the candidate has the basic education and knowledge of the field. Strong problem-solving and negotiation skills are important for the role, as the candidate will be required to handle customer complaints and disputes, in order to ensure timely payments. Clear communication is also critical in this role, as the candidate will need to communicate with customers both verbally and in writing.

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